SHIPPING
At Sassh, our goal is simple: to help every girl feel comfy and confident in her first bras. We’ve designed our shipping, returns, and exchange process to feel clear, fair, and stress-free, especially for parents navigating their firsts.
This policy supports your rights under the Australian Consumer Law.
Australia Orders
- Free standard shipping on orders equal or over $90
- $8.95 flat rate for orders under $90
- Orders are shipped via Australia Post with tracking provided once dispatched
New Zealand Orders
- Free standard shipping on orders equal or over NZ$150
- NZ$14.95 flat rate for orders under NZ$150
- Orders are shipped via Australia Post International
- Delivery times between 5 to 8 business days
United States Orders
- Free standard shipping on orders equal or over US$150
- US$20 flat rate for orders under US$150
- Delivery times between 10-15 business days
Note: Duties & Import Taxes (US) All duties and import taxes are calculated and collected at checkout — you'll see the full landed cost before you pay. There are no additional charges on delivery.
We currently ship to select international destinations. If your location is not available at checkout, please contact our team and we'll do our best to help.
Tracking Your Order
Once your order has been packed and dispatched to Australia Post, you will receive an email with a tracking number. You can use this number to track the delivery status of your package online. Please allow up to 24 hours for tracking information to become available.
Shipping Delays
While we strive to meet the delivery estimates above, shipping times may be affected by external factors such as carrier delays, public holidays, extreme weather, or customs processing. We appreciate your understanding and patience.
If your order hasn’t arrived within the expected timeframe, please contact us at hello@sassh.com.au and we’ll assist you as soon as possible.
Incorrect Shipping Information
Please ensure all shipping details are correct at the time of purchase. If your package is returned due to incorrect address information or being unclaimed at your local postal facility, additional shipping charges may apply to reship the item.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We’ll work with the carrier to investigate and offer a resolution.
Sustainability Note
We care about the planet and our future. That’s why Sassh uses eco-friendly mailers and minimal packaging wherever possible. We want our girls to grow up in a world that’s just as comfortable and kind as our bras.
Have any further questions?
If you have any further queries about our shipping policy, or your delivery, please reach out to our dedicated Customer Care Team at hello@sassh.com.au
