Australia orders

• Free standard shipping for orders over $90
• $10 falt rate for orders under $90

New Zealand orders

• Free standard shipping for orders over $150
• $20 flat rate for orders under $150

Heads up! Orders outside Australia may have extra tax or customs charges when they arrive. Be sure to check any import fees before ordering.

We’re fast, kind of like getting ready for school when you’ve hit snooze one too many times!

Australian orders

• Standard: 4-7 business days
• Express: 1-2 business days

New Zealand orders

Estimated delivery: 5-14 business days

If you order before 12pm AEST Monday to Friday, we aim to pack and ship your order the same day. Orders placed on weekends or public holidays will be sent out the next business day.

Big sale events (like Black Friday) might slow things down a little, but we’ll always do our best to get your order to you ASAP. Delivery times depend on the carrier. Australia Post, for example, usually doesn’t deliver on weekends. You’ll get a tracking link once your order is on the way!

International Shipping (Outside AU & NZ)

At the moment, Sassh ships to Australia and New Zealand only.

As a brand focused on comfort, fit, and confidence for growing girls, we want to ensure every order arrives smoothly without unexpected delays, duties, or complicated returns. For now, limiting our shipping regions allows us to provide the best possible experience for our customers.

Interested in international shipping?

We’d love to know where you’re shopping from. Join our mailing list to be the first to know when Sassh begins shipping internationally.

This helps us plan future shipping destinations thoughtfully and responsibly.

We’ll always do our best to help.
If you realise your shipping address is wrong, please email us at hello@sassh.com.au as soon as possible.

If your order hasn’t been packed or shipped yet, we can usually update the address for you. Once an order has been shipped, unfortunately we’re unable to make changes.

If you’re unsure, reach out anyway, we’re real humans and we’re always happy to check for you.

As soon as your order is on its way, we’ll send you an email with all the deets, including your tracking number. Just click the link and follow your Sassh goodies from our place to yours (because we know you’ll be checking).

If you need to change or cancel your order, please email us at hello@sassh.com.au as soon as possible.

If your order hasn’t been packed or shipped yet, we’ll do our best to make the change or cancel it for you. Once an order has been dispatched, we’re unable to cancel or make changes.

If you’re not sure about the status of your order, reach out anyway, we’re always happy to check.

No, a signature is not required for Sassh orders. Your parcel will be delivered to your nominated address by Australia Post and left in a safe place where possible.

If you have any concerns about delivery, feel free to email us at hello@sassh.com.au. We’re always happy to help.

We want every girl to feel great in her Sassh. If something's not quite right, you can return or exchange within 30 days, as long as the item is unworn and in original condition.

For full details, check out our Returns Policy.

Return via Australia Post:

Follow these steps to setup the return:

1. Click the link below to start a return.
2. Enter your order number and email address.
3. Select the item(s) you wish to return.
4. An Australia Post pre-paid shipping label and a Return Receipt will be generated for you to download, and will also be emailed to you directly.
5. Print the shipping label and Return Receipt.
6. Place your item(s) and Return Receipt in the reusable shipping bag (that your order came in) and stick the Australia Post label to the outside of your parcel, making sure that the barcode portion of the label is visible.
7. Drop your parcel off at your nearest Australia Post location.

Once your parcel has been scanned by Australia Post, you can track your return via the link in your return confirmation email.

What if I don't have access to a printer?

Australia Post will happily print any Australia Post shipping label once it has been generated. Simply take a screenshot of your label into any Australia Post Shop for printing.

We take every measure to ensure that our production standards are both ethical and quality assured. We know you're going to love your Sassh, but if for any reason you aren't satisfied with the comfort, size, or fit, you can return most products (see below) within 30 days after receiving your order, provided the following conditions are satisfied:

1. Proof of purchase must accompany the product being returned. You will need to provide online tax invoice which includes reference to the item you are returning; and
2. The product must be unwashed and unworn with the original tags attached and in resalable condition.

We do not accept the return of products under our change-of-mind policy that are:

1. Sale or marked down items;
2. Underwear (excluding bras)

Share details about your shipping policies, item returns, or customer service.

Share details about your shipping policies, item returns, or customer service.